ZEED T-Connect
FAQ
General Informations
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- What is "ZEED T-Connect"?
- A telematics service for smartphones offered by Abdul Latif Jameel and TOYOTA.
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- What is ZEED ID?
- ZEED ID is your gate to access all services offered by ZEED Solutions such as the current services available in ZEED T-Connect application or any other ZEED services in the future.
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- What is a License Code?
- A License Code(or QR code) is a 12-digit code which can be shared by a ZEED T-Connect user who owns the vehicle.
Users can add multiple License Codes to one account and manage it via the "License information" section on the ZEED T-Connect App. The "License information" section can be accessed from the "Account" icon allocated at the top-right corner on the main menu.
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- Who administers ZEED T-Connect?
- Abdul Latif Jameel Retail Company Limited
User ID system
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- What is the difference between "T-Connect ID" and "User ID"?
- ・The Old ID System used the "ZEED T-Connect ID" which could only link 1 ID with 1 vehicle.
・The ID System was upgraded to version 5.0 to introduce the new "User ID", which includes below new functions:
- New user interface.
- 1 ID can be linked with multiple vehicles by License Code.
- User can manage information of each vehicle separately.
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- What if I have multiple T-Connect ID?
- Users can combine their current ZEED T-Connect IDs and convert it to one new User ID account by following below steps:
1. Login with current your current ZEED T-Connect ID
2. Tap on the menu allocated at the top-left corner on the home screen, then click on "License Information".
3. Click "Add New License"
4. Click "Add Vehicle"
5. Select the vehicle shown on the screen.
6. Click "Next"
7. Click "OK" on the popup screen to confirm.
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- How can I add a new License Code?
- Users can add multiple License Codes by following the steps below:
1. Tap on the menu allocated at the top-left corner on the home screen, then click on "License Information".
2. Click on "Add New License".
3. Click on "Add New License".
4. Enter License Code or scan QR Code and Click "Next".
5. Click "Next".
6. Click "OK" on the popup screen to confirm.
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- What's the meaning of 1/5 of "Number of Users" in "License information" screen?
- One License Code can be only shared among 5 different users. This indicates the number of users who are currently sharing a License Code. For example," 3/5" means that out of a maximum of 5 users, 3 users are currently sharing the License Code.
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- What happens when I click "Delete License"?
- This button is only available for licenses shared between users. If a user clicks "Delete License", that License information will be deleted and will not be shown in license list. Subsequently, the expiration dates of all current services may be shortened, if the License with the longest expiration date was deleted.
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- What happens when I click on "Remove Vehicle"?
- This button is used when a user has sold or discarded his/her vehicle. If the user clicks on "Remove Vehicle", the vehicle information will be deleted in his/her account. However, the user can still see the license information in the license list.
Support Desk
Email: support@zeedtconnect.com
Phone: 8001160116
8:00-17:00 Sunday to Thursday
Connected DA
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- What can I do with Connected DA?
- Use your smartphone to check car information such as Driving Time or Mileage, Warning Notifications and more.
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- In what countries is the service available?
- Saudi Arabia.
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- Who can use the service?
- Customers who have purchased a TOYOTA vehicle compatible with Connected DA and who use ZEED T-Connect.
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- How do I apply?
- Apply at your TOYOTA dealer. Ask your sales representative when purchasing your vehicle.
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- How much does the service cost?
- The service is free of charge.